Refund & Shipping Policy
At Princess Peptides, we take care in preparing and shipping each order. Due to the nature of the laboratory research products we offer, certain restrictions apply to returns, refunds, replacements, and cancellations. Please review this policy carefully before placing an order.
All Sales Are Final
Due to the nature of laboratory research materials, all sales are final. Once an order has been processed, we do not accept returns, exchanges, or refunds for reasons including, but not limited to:
- Change of mind
- Ordering the incorrect product or quantity
- No longer needing or wanting the product
- Failure to review product information before purchasing
- Refusal or failure to accept a delivered shipment
Order Cancellations & Changes
Orders may begin processing shortly after they are placed. Once an order has entered processing or has been prepared for shipment, it may not be possible to cancel or modify it.
If you notice an error with your order, please contact us as soon as possible at support@theprincesspeptides.com. We cannot guarantee that cancellation or modification requests can be accommodated.
Damaged, Defective, or Incorrect Orders
Please inspect your package promptly upon delivery. If your order arrives damaged, defective, or contains an incorrect item, you must contact Princess Peptides within 48 hours of confirmed delivery.
Please email support@theprincesspeptides.com and include:
- Your full name
- Order number
- A description of the issue
- Clear photographs of the product and packaging
- Any other information reasonably requested to evaluate the claim
We will review the information provided and determine an appropriate resolution where applicable. Depending on the circumstances, an approved resolution may include a replacement, store credit, or refund at the discretion of Princess Peptides.
Shipping & Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing times refer to the time required to prepare an order for shipment and do not include carrier transit time.
During holidays, promotions, high-volume periods, severe weather, or other circumstances outside our control, processing or delivery may take longer.
Tracking Information
Once your order has been prepared for shipment, tracking information will be provided using the contact information associated with your order. Please allow time for the shipping carrier's tracking system to update after receiving your tracking number.
Once a package has been transferred to the shipping carrier, delivery times are estimates and may vary based on the carrier, destination, weather, service interruptions, or other circumstances outside the control of Princess Peptides.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your shipping information before submitting your order.
Princess Peptides is not responsible for delays, failed deliveries, returned packages, or other delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Lost, Stolen, or Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, please first check the delivery area, household members, neighbors when appropriate, and any location where the carrier may have left the package. You may also need to contact the shipping carrier directly regarding the delivery.
Princess Peptides will reasonably assist customers with available shipment information when a delivery issue occurs. However, we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the shipping carrier.
Claims involving packages lost while in transit will be reviewed individually based on available tracking information and carrier documentation.
Returned or Undeliverable Packages
Packages may be returned to Princess Peptides because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or other circumstances.
If an order is returned to us as undeliverable, please contact support@theprincesspeptides.com for assistance. Additional shipping charges may apply if the customer requests that an eligible package be shipped again.
Chargebacks & Payment Disputes
If you experience an issue with an order, we encourage you to contact support@theprincesspeptides.com so we have an opportunity to review and address the concern.
Princess Peptides reserves the right to provide relevant order, transaction, tracking, delivery, customer communication, and policy information to payment processors or financial institutions when responding to payment disputes or suspected fraudulent chargebacks.
Fraudulent or abusive payment disputes may result in restrictions on future purchases, where permitted by applicable law.
Research Use & Compliance Notice
All products offered by Princess Peptides are supplied strictly for laboratory research purposes only. Princess Peptides does not provide medical advice, diagnoses, prescriptions, treatment recommendations, dosing instructions, therapeutic guidance, or veterinary advice.
By purchasing from Princess Peptides, customers acknowledge that products are offered solely for legitimate research purposes and are responsible for complying with all applicable laws, regulations, and institutional requirements governing their purchase, possession, and use.
Policy Updates
Princess Peptides reserves the right to update or modify this Refund & Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date. The policy in effect at the time an order is placed will apply to that order unless otherwise required by law.
12. Contact Us
For questions regarding an order, shipping issue, damaged item, or this policy, please contact: